Support & Compliance Center
Everything App Store Connect reviewers need in one place
OpenAssistant is independently developed and maintained. Contact the developer directly, review troubleshooting checklists, confirm privacy practices, and access legal documentation. Clear service commitments and response times are documented below.
Support Essentials
Key commitments and readiness statements for App Review, QA teams, and customers. OpenAssistant is independently developed.
Service Commitments
As a solo developer, I respond to support requests within two business days and work to resolve validated issues within seven business days. Critical bugs affecting app functionality receive priority attention.
Platform Coverage
OpenAssistant supports iPhone and iPad on iOS 15.0+. I test each build on the latest and previous major iOS releases before submission to ensure compatibility.
Data Handling
No analytics SDKs or tracking pixels. Your API key and chat history stay on your device. Every request is sent directly to OpenAI using TLS 1.2+.
Release Documentation
Each submission includes a changelog and verification checklist in CHANGES.md, covering manual test cases, App Store review notes, and regression status.
Contact Options
Choose the channel that best fits your request. Include device model, iOS version, assistant name, and detailed steps to help me resolve your issue quickly.
Email Support
Direct line to the developer for App Review follow-ups, bug reports, or accessibility accommodations.
- ๐ฌ support@fascinaiting.me
- ๐ MondayโFriday, 09:00โ17:00 PT
- ๐ Attach screenshots or screen recordings when possible
Privacy & Data Rights
Submit GDPR/CCPA requests, ask about data retention, or request deletion confirmations.
- ๐ privacy@fascinaiting.me
- ๐๏ธ Requests processed within 7 business days
- ๐ Verification steps documented for every request
Developer Issue Tracker
Follow progress, file issues, and view release milestones on GitHub.
- ๐ GitHub Issues
- โ Verification checklist per release
- ๐ Public roadmap labels and milestones
App Store Review teams may reference this page in Resolution Center communications to confirm active support coverage.
Self-Service Checklist
Run through these quick fixes before contacting support to resolve the most common questions.
Validate API Key
Confirm your OpenAI API key is active and has billing enabled at platform.openai.com. Re-enter the key in Settings if it was recently rotated.
Check Network Connectivity
Ensure the device has a stable connection. Disable VPNs or firewalls that may block api.openai.com. Toggle airplane mode or restart WiโFi when in doubt.
Review Assistant Settings
Verify tool selections, vector store associations, and temperature/top_p values. Reset to defaults if replies seem inconsistent.
Capture Diagnostics
Record a screen capture showing the issue. Note the assistant name, model, and approximate timestamp to help us reproduce the behavior.
Data Practices & Regulatory Readiness
Transparency
I maintain a detailed Privacy Policy describing on-device storage, API usage, and third-party processors (OpenAI). No analytics SDKs or ads are embedded.
Data Subject Requests
Email privacy@fascinaiting.me to request export or deletion. Provide the App Store receipt or API key fingerprint to verify ownership.
Compliance References
- GDPR / UK GDPR: Legitimate interest for support communications.
- CCPA / CPRA: No sale or sharing of personal data. Opt-out not required.
- Children's Online Privacy: Users must be 13+; content is general audience.
Accessibility & Localization
- Supports Dynamic Type and VoiceOver labels throughout core flows.
- High-contrast dark and light themes follow WCAG AA color targets.
- Primary support language is English; translation-ready strings are in progress.
- Request alternative formats or accommodations via accessibility@fascinaiting.me.
Billing & Refund Guidance
OpenAssistant uses your personal OpenAI account for API usage. Review OpenAI usage reports for billing details. Purchases made through the App Store (if any in-app purchases are introduced later) are handled by Apple; request refunds via reportaproblem.apple.com.
Escalation Path
- Submit a ticket via support@fascinaiting.me.
- If unresolved after seven business days, email founder@fascinaiting.me with the ticket ID.
- For legal notices, contact legal@fascinaiting.me. Postal mail: OpenAssistant Support, 548 Market St PMB 32110, San Francisco, CA 94104, USA.