Support & Compliance Center
Archive support, privacy, and troubleshooting for the legacy Assistants API client
OpenAssistant is an archived product line. This page keeps the support contacts, privacy and legal routes, and troubleshooting guidance available for historical builds, existing users, and review references.
Support Essentials
Key archive notes for historical users, review teams, and anyone trying to understand the old Assistants API mobile workflow.
Service Commitments
The route stays live for archive questions, privacy requests, and historical build issues. Support does not imply new feature development or ongoing platform expansion for this archived line.
Platform Coverage
OpenAssistant originally targeted iPhone and iPad on iOS 15.0+. The archived build remains useful as a reference client, but compatibility with every newer OS release is not guaranteed.
Data Handling
No analytics SDKs or tracking pixels. Your API key and chat history stay on your device. Every request is sent directly to OpenAI using TLS 1.2+.
Release Documentation
The repository preserves architecture notes, privacy details, roadmap context, and support routes so the archived product can still be understood without treating it as an active shipping line.
Contact Options
Choose the channel that best fits your request. Include device model, iOS version, assistant name, and detailed steps to help me resolve your issue quickly.
Email Support
Direct line to the developer for archived-build questions, App Review history, bug reports, or accessibility accommodations.
- ๐ฌ support@fascinaiting.me
- ๐ MondayโFriday, 09:00โ17:00 PT
- ๐ Attach screenshots or screen recordings when possible
Privacy & Data Rights
Submit GDPR/CCPA requests, ask about data retention, or request deletion confirmations.
- ๐ privacy@fascinaiting.me
- ๐๏ธ Requests processed within 7 business days
- ๐ Verification steps documented for every request
Developer Issue Tracker
Review archived issues, file regressions, and inspect the historical implementation record on GitHub.
- ๐ GitHub Issues
- โ Historical issue and implementation context
- ๐ Archived roadmap and milestone record
App Store Review teams and historical users may reference this page to confirm that archived support routes remain live.
Archive Troubleshooting Checklist
Run through these quick fixes before contacting support to resolve the most common questions.
Validate API Key
Confirm your OpenAI API key is active and has billing enabled at platform.openai.com. Re-enter the key in Settings if it was recently rotated.
Check Network Connectivity
Ensure the device has a stable connection. Disable VPNs or
firewalls that may block api.openai.com. Toggle
airplane mode or restart WiโFi when in doubt.
Review Assistant Settings
Verify tool selections, vector store associations, and temperature/top_p values. Reset to defaults if replies seem inconsistent.
Capture Diagnostics
Record a screen capture showing the issue. Note the assistant name, model, and approximate timestamp to help us reproduce the behavior.
Archive Notes & Data Practices
Transparency
I maintain a detailed Privacy Policy describing on-device storage, API usage, and third-party processors (OpenAI). No analytics SDKs or ads are embedded.
Data Subject Requests
Email privacy@fascinaiting.me to request export or deletion. Provide the App Store receipt or API key fingerprint to verify ownership.
Compliance References
- GDPR / UK GDPR: Legitimate interest for support communications.
- CCPA / CPRA: No sale or sharing of personal data. Opt-out not required.
- Children's Online Privacy: Users must be 13+; content is general audience.
Accessibility & Localization
- Supports Dynamic Type and VoiceOver labels throughout core flows.
- High-contrast dark and light themes follow WCAG AA color targets.
- Primary support language is English; translation-ready strings are in progress.
- Request alternative formats or accommodations via accessibility@fascinaiting.me.
Billing & Refund Guidance
OpenAssistant uses your personal OpenAI account for API usage. Review OpenAI usage reports for billing details. Purchases made through the App Store (if any in-app purchases are introduced later) are handled by Apple; request refunds via reportaproblem.apple.com.
Escalation Path
- Submit a ticket via support@fascinaiting.me.
- If unresolved after seven business days, email founder@fascinaiting.me with the ticket ID.
- For legal notices, contact legal@fascinaiting.me. Postal mail: OpenAssistant Support, 548 Market St PMB 32110, San Francisco, CA 94104, USA.