OpenCone Support Center

Support for local document parsing, OCR, OpenAI and Pinecone credentials, and the cloud-hybrid retrieval flow that powers OpenCone.

Support Highlights

API Key Troubleshooting

Ensure OpenAI and Pinecone API keys are active and funded.

Document Sandbox

Files are stored locally on your device with security-scoped bookmarks.

Issue Tracking

Report code issues directly on the GitHub project repository.

Frequently Asked Questions

What is OpenCone?

OpenCone is a cloud-hybrid RAG client. It parses and OCRs documents locally, sends chunk text to OpenAI embeddings, stores vectors in Pinecone, and sends retrieved context to the OpenAI Responses API for grounded answers.

What API keys do I need for OpenCone?

You need an OpenAI API key for embeddings and responses, plus a Pinecone API key and project details for vector storage and search.

What file types does OpenCone support?

OpenCone supports PDF, DOCX, TXT files, and images (with OCR capability using VisionKit).

Is my data secure in OpenCone?

Yes. Source files stay in the local app sandbox, API traffic goes directly to your configured OpenAI and Pinecone accounts, and no data is routed through developer-owned servers. Pinecone stores the remote vector data; local copies and history remain under your device-level controls.

How do I reset my app credentials and stored data?

Navigate to Settings → Advanced → Reset App to clear Keychain credentials, conversation history, and document lists. Alternatively, uninstalling the app removes all local storage.

Contact Info