OpenCone Support Center

Welcome to OpenCone support. Find quick answers below or submit a direct inquiry using the contact details.

API Key Troubleshooting

Ensure OpenAI and Pinecone API keys are active and funded.

Document Sandbox

Files are stored locally on your device with security-scoped bookmarks.

Issue Tracking

Report code issues directly on our GitHub project repository.

Frequently Asked Questions

What is OpenCone?

OpenCone is a native iOS application that provides on-device Retrieval Augmented Generation (RAG). It allows you to process documents (PDF, DOCX, TXT, images), generate vector embeddings using OpenAI, store them in Pinecone, and perform semantic searches with AI-powered answers.

What API keys do I need for OpenCone?

You need an OpenAI API key (for embeddings and completions) and a Pinecone API key with Project ID (for vector storage and search).

What file types does OpenCone support?

OpenCone supports PDF, DOCX, TXT files, and images (with OCR capability using VisionKit).

Is my data secure in OpenCone?

Yes. OpenCone uses secure connections for API integrations, security-scoped bookmarks for file access, and follows best practices for data handling. Your documents and embeddings are stored in your own Pinecone account. No information is ever sent to developer servers.

How do I reset my app credentials and stored data?

Navigate to Settings → Advanced → Reset App to clear Keychain credentials, conversation history, and document lists. Alternatively, uninstalling the app removes all local storage.

Contact Info