Support & Compliance

Official help for OpenIntelligence on iPhone, iPad, and Mac. Get assistance with imports, private libraries, cited answers, execution routes, or App Review and regulatory questions.

Support Highlights

Support Requests

For general support, email is preferred for traceable resolution.

Privacy Inquiries

Privacy questions and deletion requests are handled promptly.

Accessibility

If you need an accommodation, include "Accessibility" in the subject line.

Contact

Frequently Asked Questions

Is sign-in required?

No. OpenIntelligence does not require an account to use core functionality.

Where is my content stored?

Documents and knowledge containers are stored locally on your device. You can delete documents and containers within the app.

Does OpenIntelligence send my documents to the cloud?

Ingestion, indexing, retrieval, reranking, and evidence verification stay on-device. On supported systems, Apple Private Cloud Compute can be used for final synthesis only after the app discloses the exact evidence payload and receives permission under the selected consent setting. No third-party AI API is involved in that route.

How do I delete my data?

You can delete individual documents and entire knowledge containers within the app. You can also remove stored credentials (for example, API keys) from Settings. Uninstalling the app removes local application storage.

App Review Notes

Core functionality is available without login or an API key. OpenIntelligence provides an on-device answer path and exposes the route used for each answer. Optional Private Cloud Compute synthesis is consent-gated and available only on supported systems.

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